Privacy Policy

At Luminous Essence, we are committed to protecting your privacy and handling your personal data with care, transparency and respect. This Privacy Policy explains how we collect, use and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Luminous Essence is the data controller responsible for your personal data collected through this website and online shop.

Personal Data We Collect

We may collect and process the following personal data when you visit our website, make a purchase or contact us:

Your name and contact details, including email address and phone number

Billing and delivery addresses

Payment information (processed securely by third-party payment providers and not stored by us)

Order and purchase history

Communications with us, such as enquiries or customer support messages

Technical data such as IP address, browser type and website usage data collected through cookies

Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Contract – to fulfil and manage your orders and deliver products

Legal obligation – to comply with accounting, tax and consumer law requirements

Legitimate interests – to improve our services, maintain website security and provide customer support

Consent – where required, such as for marketing communications

How We Use Your Data

We use your personal data to:

Process and deliver orders

Take and manage payments securely

Communicate with you about your purchases or enquiries

Provide customer support

Improve our website, products and services

Meet legal and regulatory obligations

Sharing Your Data

We only share your personal data with trusted third parties where necessary to operate our business, including:

Payment processors

Delivery and fulfilment providers

Website and hosting service providers

All third parties are required to handle your data securely and in accordance with UK GDPR. We do not sell your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal requirements. When your data is no longer needed, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

Access your personal data

Request correction of inaccurate or incomplete data

Request erasure of your data where applicable

Restrict or object to processing

Request data portability

Withdraw consent at any time (where consent is the lawful basis)

To exercise these rights, please contact us through the details provided on our website.

Our website uses cookies to ensure it functions properly and to help us understand how visitors use the site. You can control or disable cookies through your browser settings at any time.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via our website.

Data Controller

The Data Controller, Luminous Pathway Group Ltd, 128 City Road, London. EC1V 2NX

Collected Personal Data and Purpose

We collect only the information needed to process your orders and provide a smooth shopping experience. This includes your name, contact details, delivery and billing address, payment details (handled securely by trusted payment providers), order history and basic website usage data to help us improve our service.